Contact Centers
Enterprise voice that connects dialers, CRM, and the lake, lifting NPS and cutting cost-to-serve.
Overview
Dialers, CRM, and the warehouse sit in silos while millions of conversations go unacted on. We deploy Vakyam as one voice platform across the floor with real-time assist, 100% QA, and sync into your systems of record.
Accelerators
Accelerators for Contact Centers.
Use cases
The work we run in contact centers.
3 modelled workflows, each with the steps it runs and the outcome it moves.
Contact Centers
Customer Operations
High-Volume Customer Billing & Support Automation in Telecommunications
A tier-1 telecommunications operator handles over 500,000 monthly inbound calls regarding bill explanations, data top-ups, plan upgrades, and roaming activations.
- reduction in call center cost-to-serve, saving millions
- 60%reduction in call center cost-to-serve, saving millions
- lift in Net Promoter Score (NPS) by eliminating hold times
- 15-pointlift in Net Promoter Score (NPS) by eliminating hold times
Contact Centers
Finance
Automated First Notice of Loss (FNOL) & Emergency Claim Intake in Insurance
A national property and casualty insurance carrier receives thousands of emergency policyholder calls during natural weather events.
- claim intake response time cut
- 45 minutesclaim intake response time cut
- FNOL intake capacity during catastrophic storm events without
- 100%FNOL intake capacity during catastrophic storm events without
Contact Centers
Customer Operations
Outbound Payment Arrangement & Collections Automation
A consumer lending organization managing overdue personal loan accounts across early-stage debt buckets (1 to 30 days past due).
- increase in early-stage debt recovery rates within 30 days
- 42%increase in early-stage debt recovery rates within 30 days
- reduction in collection contact operating costs compared
- 90%reduction in collection contact operating costs compared
