Vakyam™
Enterprise voice: dialers, CRM, and the lake, one platform.
Overview
Vakyam is Wayam's enterprise voice platform: one offering that connects modern dialers (Exotel and peers), real-time CRM, and warehouse/lake systems with conversation intelligence end to end. It captures every interaction, guides agents live, scores quality on 100% of calls, and streams structured insight into the systems that run the business, so voice is no longer a silo.
The problem
Voice stacks are fragmented: dialers, CRMs, and warehouses don't share a real-time intelligence layer, so agents and systems act late or not at all.
The outcome
A single voice offering that connects modern dialers to CRM and warehouse/lake systems in real time, with transcription, assist, QA, and streaming insight.
Modules
Dialer Integration
Native hooks into modern dialers and CCaaS so every call is live in the mesh.
Transcription
Accurate, real-time speech-to-text across channels.
Intent & Sentiment
Understand why customers call and how they feel.
Agent Assist
Live guidance and next-best-action during the call.
Quality Monitoring
Automated QA across 100% of interactions, not samples.
CRM & Lake Sync
Real-time write-back to CRM, warehouse, and lakehouse systems.
How it works
Connect the voice stack
Integrate dialers and CCaaS platforms so every inbound and outbound call enters the mesh live.
Understand in the moment
Transcription, intent, and sentiment run in real time with speaker separation and PII redaction.
Assist and escalate
Agents get next-best-action; at-risk conversations route before they churn.
Sync CRM and the lake
Structured insight writes back to CRM, warehouse, and lakehouse systems as the call unfolds.
Integrations
Ideal for
- Contact centers and CX teams modernizing the voice stack
- Enterprises integrating dialers with CRM and the data lake
- Regulated industries needing 100% call coverage
- Teams replacing sample-based QA with real-time intelligence
- reduction in cost-to-serve
- 0%reduction in cost-to-serve
- NPS lift
- 0-ptNPS lift
- agents supported
- 0agents supported
FAQ
Is Vakyam a dialer or conversation intelligence?
Neither alone. It is the voice platform layer: dialer integration plus real-time CRM/warehouse sync plus transcription, assist, and QA as one offering.
Which dialers and CRM systems are supported?
Modern dialers and CCaaS including Exotel, Genesys, Amazon Connect, and Twilio, with CRM and lake targets such as Salesforce, Snowflake, and Databricks. Scope confirms the exact stack.
Does it work in real time or after the call?
Both. Agent Assist and CRM/lake sync run live; transcription, QA, and insight are also available in batch for historical analysis.
How does it handle sensitive data?
PII is redacted at capture and access is scoped; the platform can run inside your own cloud boundary.